Privacy Policy

Velobet Online Casino — Privacy Policy for United Kingdom Users

1. Introduction and Overview

Velobet is an online casino and iGaming platform that takes the privacy and security of its users with the utmost seriousness. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored, and used in connection with your use of our services. This document has been prepared in accordance with applicable data protection legislation, including the United Kingdom General Data Protection Regulation (UK GDPR) as retained in domestic law by the European Union (Withdrawal) Act 2018, and the Data Protection Act 2018. By accessing or using the Velobet platform, registering an account, or interacting with any of our services, you acknowledge that you have read and understood the terms of this Privacy Policy. Velobet reserves the right to update this policy periodically, and any material changes will be communicated to registered users through appropriate channels. Continued use of the platform following notification of changes constitutes acceptance of the revised policy.

2. About Velobet and Licensing

Velobet operates as an online casino and gaming services provider, offering a range of casino games, live dealer experiences, and related entertainment services to eligible users. Velobet holds a gaming licence issued under the jurisdiction of Curacao, which governs the lawful provision of its iGaming services. All payment and login pages are secured using 256-bit SSL encryption technology, which provides a high standard of data security during transmission. The games offered on the Velobet platform are powered by Random Number Generator (RNG) systems supplied by certified and independently audited third-party providers, ensuring that all game outcomes are fair, transparent, and compliant with applicable technical standards. While Velobet is licensed under Curacao jurisdiction, it operates in compliance with applicable data protection obligations relevant to users located in the United Kingdom, as required by UK GDPR and the Data Protection Act 2018.

3. Data Controller Information

Velobet acts as the data controller in respect of the personal data it collects and processes in connection with the provision of its services. As data controller, Velobet is responsible for determining the purposes and means of processing personal data. Users who wish to exercise their data protection rights or who have queries regarding the processing of their personal data may contact Velobet through the designated contact channels provided on the official website. Velobet is committed to responding to all data-related enquiries in a timely and transparent manner, consistent with its obligations under applicable data protection law.

4. Personal Data We Collect

Velobet collects a range of personal data in connection with the provision of its services. The categories of personal data collected include, but are not limited to, the following:

• Registration data, including full legal name, date of birth, residential address, email address, telephone number, and username selected at the time of account creation.
• Payment details, including financial account information, credit or debit card details, e-wallet identifiers, and transaction history necessary for the processing of deposits and withdrawals.
• Identity verification documents, including copies of government-issued identification such as passports or driving licences, and proof of address documentation submitted in connection with Know Your Customer (KYC) procedures.
• Technical data, including Internet Protocol (IP) addresses, browser type and version, device identifiers, operating system information, and session activity logs collected automatically when you access and use the platform.
• Cookie data and similar tracking technologies, including data collected through essential and analytical cookies placed on your device during your interaction with the platform.
• Communications data, including records of correspondence between you and Velobet customer support, complaints, and any other direct communications submitted through the platform.
• Responsible gambling data, including self-exclusion requests, deposit limits, and any other information provided in connection with responsible gambling tools and safeguards.

5. Purposes and Legal Bases for Processing Personal Data

Velobet processes personal data for a number of defined purposes, each of which is supported by an appropriate legal basis under UK GDPR. The purposes for which personal data is processed include the following:

• Account management and service delivery, including the creation, maintenance, and administration of user accounts, processing of deposits and withdrawals, and provision of customer support, processed on the basis of contractual necessity.
• Identity verification and KYC compliance, including the verification of user identity, age, and eligibility to use gambling services, processed on the basis of legal obligation and legitimate interests in preventing underage gambling and fraud.
• Anti-Money Laundering (AML) compliance, including the monitoring of financial transactions, screening against sanctions lists, and reporting of suspicious activity to relevant authorities as required by the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, processed on the basis of legal obligation.
• Anti-fraud detection and prevention, including the analysis of user behaviour, transaction patterns, and technical data to identify and prevent fraudulent activity, processed on the basis of legitimate interests.
• Marketing communications, including the delivery of promotional offers, bonuses, and product updates to users who have provided consent or with whom Velobet has an existing commercial relationship, processed on the basis of consent or legitimate interests as applicable, with the right to opt out at any time.
• Platform performance and analytics, including the use of analytical data to monitor, improve, and optimise the functionality and user experience of the platform, processed on the basis of legitimate interests.
• Responsible gambling obligations, including the monitoring of user activity for indicators of problem gambling and the administration of responsible gambling tools, processed on the basis of legal obligation and legitimate interests in promoting safe gambling practices.
• Regulatory compliance, including the retention of records and disclosure of information to regulatory authorities, law enforcement agencies, or courts where required by applicable law, processed on the basis of legal obligation.

6. Data Sharing and Third-Party Disclosure

Velobet may share personal data with third parties in the following circumstances:

• Payment service providers and financial institutions engaged to process deposits, withdrawals, and other financial transactions on behalf of Velobet.
• Identity verification and KYC partners engaged to carry out document verification, age verification, and sanctions screening services.
• AML compliance service providers engaged to assist with transaction monitoring and suspicious activity reporting obligations.
• Technology and platform service providers engaged to support the operation, hosting, and maintenance of the Velobet platform and its associated infrastructure.
• Regulatory authorities, law enforcement agencies, and governmental bodies where disclosure is required by applicable law, court order, or regulatory direction.
• Professional advisers, including legal counsel and auditors, where disclosure is necessary for the purpose of obtaining professional advice or in connection with legal proceedings.

Velobet does not sell personal data to third parties for commercial purposes. All third-party service providers engaged by Velobet are required to process personal data in accordance with applicable data protection law and are subject to appropriate contractual safeguards.

7. International Data Transfers

Where personal data is transferred outside the United Kingdom, Velobet ensures that appropriate safeguards are in place to protect the rights of data subjects, including the use of standard contractual clauses approved by the Information Commissioner’s Office or other lawful transfer mechanisms recognised under UK GDPR. Velobet takes reasonable steps to ensure that any international transfers of personal data are conducted in a manner that maintains an equivalent level of data protection to that afforded within the United Kingdom.

8. Data Retention

Velobet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. In particular, records relating to financial transactions, KYC verification, and AML compliance are retained for a minimum period of five years following the end of the business relationship, in accordance with applicable anti-money laundering legislation. Where personal data is no longer required for any lawful purpose, Velobet will take appropriate steps to securely delete or anonymise such data.

9. Your Rights as a Data Subject

Users located in the United Kingdom have the following rights in respect of their personal data under UK GDPR:

• The right to access personal data held by Velobet, including the right to request a copy of such data in a structured and commonly used format.
• The right to rectification of inaccurate or incomplete personal data held by Velobet.
• The right to erasure of personal data, also known as the right to be forgotten, subject to applicable legal and regulatory retention obligations.
• The right to restrict the processing of personal data in certain circumstances, including where the accuracy of the data is contested or where processing is unlawful.
• The right to data portability, enabling users to receive their personal data in a machine-readable format and to transmit such data to another controller where technically feasible.
• The right to object to the processing of personal data for purposes of direct marketing or where processing is based on legitimate interests.
• The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal.
• The right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection matters in the United Kingdom.

To exercise any of the above rights, users should submit a written request to Velobet through the designated contact channels available on the official website. Velobet will respond to all valid requests within one calendar month, as required by UK GDPR.

10. Cookie Policy

Velobet uses cookies and similar tracking technologies on its platform to enhance user experience, ensure platform functionality, and gather analytical insights. The following categories of cookies are used:

• Essential cookies, which are strictly necessary for the operation of the platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting the functionality of the platform.
• Analytical cookies, which are used to collect information about how users interact with the platform, including pages visited, time spent on the platform, and navigation patterns. This data is used in aggregate form to improve platform performance and user experience.
• Preference cookies, which are used to remember user settings and preferences to provide a more personalised experience on subsequent visits.

Users may manage their cookie preferences through the cookie consent tool available on the platform or through their browser settings. However, disabling essential cookies may impair the functionality of the platform. Velobet does not use cookies to collect sensitive personal data or to engage in profiling for automated decision-making purposes without appropriate safeguards.

11. Data Security

Velobet employs a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all payment and login pages, secure data storage systems, access controls limiting data access to authorised personnel only, and regular security assessments of platform infrastructure. Notwithstanding these measures, no data transmission over the internet can be guaranteed to be entirely secure, and users are encouraged to take appropriate steps to protect their own account credentials and personal information.

12. Responsible Gambling and Data Processing

Velobet is committed to promoting responsible gambling and takes its obligations in this regard seriously. Personal data may be processed in connection with the administration of responsible gambling tools, including deposit limits, session time limits, reality checks, and self-exclusion facilities. Where a user requests self-exclusion or is identified as potentially at risk of problem gambling, Velobet may process relevant data to ensure compliance with responsible gambling commitments and to prevent access to gambling services where appropriate. This processing is carried out on the basis of legal obligation and legitimate interests in safeguarding user welfare.

13. Automated Decision-Making and Profiling

Velobet may use automated processing in connection with fraud detection, AML screening, and responsible gambling monitoring. Where automated decision-making produces legal or similarly significant effects for a user, Velobet will ensure that appropriate safeguards are in place, including the right to request human review of automated decisions. Users who believe they have been subject to an adverse automated decision may contact Velobet to request a review through the designated contact channels on the official website.

14. Changes to This Privacy Policy

Velobet reserves the right to amend or update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or business practices. Users will be notified of material changes through the platform or by direct communication to the email address registered with their account. The date of the most recent revision will be indicated at the top of the policy. Users are encouraged to review this policy periodically to remain informed of how their personal data is being processed.

15. Contact and Complaints

Users who have questions, concerns, or complaints regarding the processing of their personal data by Velobet are encouraged to contact the Velobet data protection team through the official contact channels provided on the platform website. Velobet is committed to addressing all data protection enquiries in a prompt and transparent manner. Users who are not satisfied with Velobet’s response to a data protection concern have the right to escalate their complaint to the Information Commissioner’s Office (ICO), which can be contacted through its official website at ico.org.uk. Velobet fully supports the right of users to seek independent regulatory review of data protection matters.